Privacy Policy
How Keyworth Group Pty Ltd collects, uses, and protects your personal information.
Introduction
Keyworth Group Pty Ltd ("we", "us", "our") values your privacy. We choose to adopt the baseline principles of the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs) to protecting your personal information. This Privacy Policy ("Policy") describes the collection, purpose, use, disclosure, and safeguards of the information we collect from you.
By accessing our website or applications, communicating with us through electronic channels (email, internet, video, voice), in person, or otherwise using our services and products, you consent to the terms of this Policy.
Who we are
Keyworth Group Pty Ltd (ABN 72 692 093 271) is a proprietary limited liability company incorporated in Australia and trades under the business name, Keyworth Group.
Information We Collect
Personal information is described in the Privacy Act and is generally information which can identify an individual. During your course of business with us, you consent to us collecting personal information directly or indirectly from you for the purposes laid out in this policy.
Broad categories with examples are provided below.
A. Information Provided Directly by Users
- Contact Information: Name, age, date of birth, address, email, phone number
- Financial & Billing Details: ABN, bank account details, payment card information, and billing information necessary to process transactions.
- User Provided Data: Search inputs (address, property criteria, location filters), uploaded files (property attributes, photos, documents), forms and submissions (inquiries, chats, property attributes), and preferences (saved searches, alerts).
B. Usage and Technical Data
- Device Details: Type of device, operating system, application version, and browser type.
- Network Information: Internet Protocol (IP) address, connection type, and referring website addresses.
- Interaction Data: Pages or screens viewed, time spent on site, click pathways, and download activity.
- Performance Metrics: Error logs, load times, and behavioural analytics.
- Location Data: General location data inferred from your IP address or specific location data you provide while using our services.
C. Information from Third Parties and Public Sources
We may collect and process information which contain personal information (such as property ownership details, sale prices, or registered addresses) from:
- Public Registers and Government Bodies: Including land titles offices and local government authorities.
- Third-party Data Providers: Companies that aggregate and license property and location data.
- Publicly Available Sources: Websites, social media, and other public databases where information is lawfully obtained.
How We Collect Information
We collect personal information through:
- Direct Interaction: When you fill out forms, register an account, make payments, or correspond with us via email, phone, text, mail, in-person or other digital communication.
- Automated Collection (Cookies and Tracking Technologies): When you use our digital platforms, we automatically collect Usage and Technical Data (as described above) using cookies and similar tracking technologies for functionality, analytics, and security. We use cookies to make our website work better for you and to see how people use our platform. You can turn these off in your browser settings, though some parts of our site might not work as smoothly if you do.
- Third-Party Data Acquisition: The structured procurement of public and proprietary data sets from external providers and public registers, consistent with our role as a data company.
Purpose of Personal Information
We use personal information for these purposes:
- Service Provision: To deliver property data solution services, including but not limited to data analytics, property insights, valuation models, and location intelligence services to you and our clients.
- Operations and Improvement: To process payments, manage your account, provide customer support, maintain security, and continually improve our platform, products, and proprietary models.
- Legal Compliance: To comply with all regulatory and legal obligations, including anti-fraud and anti-money laundering requirements.
We do not sell your personal information for third parties' independent marketing or advertising purposes. We may use your information for direct marketing with your consent. You can opt out at any time by contacting us.
Use and Disclosure
We may disclose your personal information to third parties, subject to the APPs, including:
- Service Providers: IT, cloud hosting, payment processors, and contractors who support our platform's operation.
- Professional Advisers: Lawyers, accountants, real estate agents.
- Regulatory Authorities: Government bodies and law enforcement where required by law.
- Data Partners: Third-party data sources (for verification/enrichment) and our clients (as part of the final analytical product or report delivery).
Overseas Disclosure
Some of our service providers may store or process data outside of Australia. By using our service, you consent to these overseas transfers. We take steps to ensure overseas recipients handle your data consistently with the APPs.
How We Hold Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. While we strive for security, no system is perfectly secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary for business, legal, or regulatory purposes.
Automated Decision-Making
We employ analytical models and algorithms to produce pricing and valuation outputs. These outputs are used by clients as inputs into their own decision‑making processes, which ordinarily involve human oversight. Our processing does not typically result in automated decisions that have legal or similarly significant effects on individuals.
Access and Correction
We want your information to be accurate. If you want to see what data we hold about you, please contact us and we'll do our best to respond with the information within a reasonable time.
Feedback and Complaints
If you have questions about this Policy or a complaint about how we have handled your personal information, please contact us.
Contact Information
Last updated
4 March 2026